Payment Policy
Last Updated: 31 July 2026
This Payment Policy sets out the terms on which TravelWheel accepts, verifies, and processes payments for all Services booked on our platform. It also explains TravelWheel's limited payment-facilitation role where a customer applies for Fast Credit financing through TravelFlex. It should be read together with our Terms & Conditions and TravelFlex Fast Credit Loan Agreement.
Accepted Payment Methods
TravelWheel accepts payments via debit/credit card, bank transfer, and other payment channels made available through our licensed third-party payment processors from time to time. All online card and transfer payments are processed through PCI-DSS-compliant payment gateways; TravelWheel does not store your full card details.
Payment Verification
All payments are subject to verification before a booking is confirmed or a ticket is issued. This may include confirmation of successful debit from your card or bank account, reconciliation with our payment processor's records, and, in some cases, direct confirmation from your bank. TravelWheel reserves the right to place a booking on hold pending successful verification of payment.
Fraud Prevention & Identity Verification
To protect our customers and our platform, TravelWheel applies fraud-screening checks to bookings and payments. This may occasionally result in delays while additional verification is carried out.
We may request additional identity or payment verification documents, such as a valid ID, proof of address, or a bank statement, particularly for high-value bookings, corporate accounts, or where a transaction is flagged by our fraud-detection systems. TravelWheel reserves the right to decline, delay, or reverse any transaction reasonably suspected to be fraudulent, and to report suspected fraud to the relevant financial institution or law enforcement authority.
Currency Conversion & Exchange Rate Fluctuations
Certain fares and supplier rates are sourced in foreign currency (such as US Dollars) and are converted to Nigerian Naira (NGN) using an exchange rate determined by TravelWheel at the time of booking, which may be periodically updated to reflect prevailing market conditions. The Naira price displayed and charged at the point of payment is final for that transaction. Where a booking is cancelled, amended, or refunded, any applicable refund will be calculated based on the exchange rate and amount originally charged, and TravelWheel is not liable for any loss arising from subsequent exchange rate fluctuations between the date of payment and the date of refund.
Failed Payments
Where a payment fails, is declined, or is not successfully verified, the associated booking will not be confirmed and any fare or rate quoted is not guaranteed and may change on retry. If funds are debited from your account for a failed transaction that TravelWheel did not successfully process, we will investigate and, where confirmed, arrange for a reversal through our payment processor within a reasonable timeframe.
Chargeback Policy
If you dispute a charge directly with your bank or card issuer ("chargeback") without first contacting TravelWheel to resolve the matter, we reserve the right to suspend your account, contest the chargeback with supporting evidence (including booking confirmations, delivery of tickets, and usage records), and recover any costs, penalties, or losses arising from an unwarranted or fraudulent chargeback. We encourage customers to contact our support team to resolve billing concerns before initiating a chargeback.
TravelFlex Financing
TravelFlex allows an eligible customer to apply to Fast Credit for financing connected with a TravelWheel booking. Fast Credit is the lender and is solely responsible for credit assessment, approval, final finance terms, loan administration, and recovery. TravelWheel may transmit application information, communicate status updates, facilitate a designated payment channel, and apply verified funds to the travel booking. These activities do not make TravelWheel the lender, a co-lender, or a guarantor. The financing relationship is governed by the TravelFlex Fast Credit Loan Agreement.
Late Loan Instalments
Fast Credit determines and administers the consequences of a late or missed loan instalment, including any lawful interest, charge, reporting, collection, or revised repayment arrangement. TravelWheel does not impose finance late fees. TravelWheel may send an administrative reminder or relay information received from Fast Credit, but this does not transfer Fast Credit's lending responsibilities to TravelWheel. A separate amount owed directly for the travel booking remains subject to TravelWheel's booking and payment terms.
Loan Default and Booking Effects
Fast Credit determines whether the Borrower is in default under the loan agreement and is responsible for any finance-related enforcement or recovery. TravelWheel may cancel, withhold, or amend the related travel booking only where a booking amount due to TravelWheel has not been received, the airline hold has expired, a Supplier condition requires cancellation, or another right arises under TravelWheel's Terms & Conditions or Refund & Cancellation Policy. TravelWheel will not act as Fast Credit's debt collector merely because the loan relates to a TravelWheel booking.
Outstanding Balances
An outstanding amount owed to TravelWheel for a booking, chargeback-related shortfall, or TravelWheel service fee remains payable to TravelWheel. An outstanding loan principal, interest amount, insurance charge, management fee, penalty, or recovery cost under TravelFlex is owed to Fast Credit and is governed by the Fast Credit loan agreement. TravelWheel may withhold future bookings or services only in relation to amounts properly owed to TravelWheel or where otherwise permitted by the applicable booking terms and law.
Contact Information
For questions regarding payments, please contact us via our Contact / Help page or write to us at 74, Ayangburen Road, Ikorodu, Lagos, Nigeria.
By using TravelWheel's website, mobile platforms, or booking channels, or by making a booking or payment through TravelWheel, you acknowledge that you have read and understood the Payment Policy and the other policies applicable to your use of our Services.